Refund policy

Her er oversættelsen til engelsk:

Dear customer,

First of all, thank you for your support. From time to time, you may regret a purchase — and you naturally have the right of withdrawal.

In accordance with the Danish Consumer Contracts Act, you have a 14-day right of withdrawal on items purchased at www.mollysheart.dk, calculated from the day you receive the goods. If you wish to withdraw from a purchase, you must return the goods in substantially the same condition and quantity as when you received them. The packaging constitutes an essential part of the product as a whole. Missing or damaged original packaging may mean that the product is not considered returned in substantially the same condition and quantity.

The right of withdrawal lapses if the product has been used, as this may result in a reduction of the product’s value.

If you exercise your right of withdrawal, you as the customer are responsible for the cost of returning the item to Molly’s Heart ApS. Once the returned item has been received and approved, the purchase price, excluding shipping, will be transferred to your account or credit card as soon as possible and no later than 30 days after receipt. To ensure the fastest possible processing, please enclose the delivery note you received with the shipment or the confirmation you received when placing the order. If you do not wish the amount to be refunded to your credit card, please provide the bank account to which you would like the amount transferred.

You may also withdraw from the purchase by refusing to accept the item upon delivery.

Regardless of how you exercise your right of withdrawal, you are responsible for covering the shipping costs to our address.

Right of Complaint

In accordance with the Danish Sale of Goods Act, you have a 24-month right of complaint on items purchased at www.mollysheart.dk. This means that, depending on the specific situation, you may be entitled to have the item repaired, exchanged, refunded or receive a price reduction. This naturally requires that the complaint is justified and that the defect or damage has not occurred as a result of incorrect use or other damaging behaviour.

You must make your complaint within a reasonable time after discovering the defect or damage. If you make a complaint within two months of discovering the defect or damage, the complaint will always be considered timely.

You must always contact us at kundeservice@mollysheart.dk if you wish to make a complaint regarding products purchased in our webshop. Please describe the nature of your complaint and send photo documentation together with a copy of your invoice. We will then agree on the practical details regarding your complaint.

Returns Policy

Returned items, whether returned under the right of withdrawal or the right of complaint, must be sent to the following address:

Molly’s Heart
Skærødvej 60
3200 Helsinge
Denmark

The delivery note, receipt or invoice that accompanied the item when you received it, or the order confirmation you received when placing the order, must be enclosed with the return.

Best regards,

Birgitte Frost Mathiesen